Refund Policy
1. Credits are delivered immediately and are non-refundable
Credits purchased on Gorest Sprite are prepaid digital content. They are added to your account immediately after successful payment and, to the maximum extent permitted by law, all purchases are final and non-refundable. Credits have no cash value and cannot be transferred or exchanged for money.
2. EU / UK consumers — right of withdrawal
If you are a consumer in the EU or UK, you normally have a 14-day right of withdrawal for online purchases. By purchasing credits, you expressly request immediate delivery of this digital content and acknowledge that you thereby lose your right of withdrawal once the credits are delivered to your account (Article 16(m), Directive 2011/83/EU; regulation 37, UK Consumer Contracts Regulations 2013). Your other statutory rights are unaffected.
3. Failed generations
If a generation fails on our side, the credit it consumed is automatically returned to your balance. This is a credit adjustment, not a monetary refund.
4. Billing errors
If you believe you were charged in error (for example, a duplicate charge, or credits that never arrived after payment), contact official@gorest.ai within 30 days of the charge. We will investigate and correct genuine errors, including issuing a refund where appropriate.
5. Chargebacks
Please contact us before disputing a charge with your bank — billing issues are almost always resolved faster directly. Accounts associated with unfounded chargebacks may be suspended and remaining credits forfeited.
6. Contact
GOREST INC · 745 S Bernardo Ave, Sunnyvale, CA 94087, USA · official@gorest.ai